Terms and conditions
Our legal texts are available in German and English; this is the English version. The German version is authoritative. German version
Convenience translation. Only the German version is legally binding.
As of 24 October 2026
General terms and conditions
§ 1 Scope
(1) These general terms and conditions apply to all orders for 3D tours, packages (subscriptions), credits and additional services placed via https://immovisio.net with RS Innovations GmbH, Hauptstraße 31, 59872 Meschede, Deutschland, email info@immovisio.net, Amtsgericht Arnsberg HRB 10261 (“we”).
(2) You order as a consumer (§ 13 BGB) or as a trader (§ 14 BGB) and you state this during the ordering process. Deviating terms and conditions of customers do not apply.
§ 2 Service
(1) From your floor plan, your photographs or a property listing, we create a walkable 3D tour that runs in the browser without an app (current browsers with WebGL 2 on PC, tablet and smartphone). The following levels of detail are available for new orders:
- Basic: true to scale according to the plan and photographs, surfaces as in the photographs, furniture with standard textures.
- Showcase: in addition, the furnishings are individually rebuilt from the photographs, and you receive a short video of the tour's highlights for social media in portrait (9:16) and landscape (16:9) format.
Existing Deluxe orders will be fulfilled under the terms applicable when the order was placed and with the agreed scope of services.
(2) You receive a link to the tour and, at every level of detail, two preview images with link and QR code (16:9 and 9:16), e.g. for social media and property brochures. The tour does not show the property address and is blocked from search engines (noindex). You may pass on the link and embed the tour on your website by iframe.
(3) The tour is a 3D model; views through windows and individual details may differ from reality. Dimensions and appearance are based on your materials. It does not replace a measured survey or a floor area calculation.
(4) We make the tour available online for 6 months from the time it is provided; this is included in the price. During this period we keep it functional in current browsers. Before expiry we will notify you by email of the deactivation and of the option to extend. Without an extension we deactivate the tour after expiry; the link and the embedding then no longer work.
(5) You can extend the availability in the customer portal. The extension costs a flat EUR 19.00 net (EUR 22.61 including 19% value added tax) per month, for orders in pounds sterling GBP 19.00 net, for orders in US dollars USD 19.00 net; value added tax is governed by § 4 (1b). It is invoiced monthly in advance and renews by one month at a time until you cancel. You can cancel at any time with effect from the end of the current month: in the customer portal, via the button “Verträge hier kündigen” (cancel contracts here) on our website or by email. The tour remains online until the end of the paid month. If you do not pay a monthly invoice, we will not extend further.
§ 3 Conclusion of the contract
(1) In the order assistant you select the level of detail and the floor area, upload materials or provide a listing link, enter your contact details and check everything in a summary. Until you submit the order, you can correct your entries at any time via “Zurück” or “Ändern”.
(2) By clicking “Kostenpflichtig bestellen” you submit a binding offer. The contract is concluded when we send you our order confirmation by email, which we send to you immediately after the order.
(3) We store the text of the contract. You receive the order data, these general terms and conditions and the withdrawal instruction with the order confirmation; you can also see your orders in the customer portal.
(4) The contract may be concluded in German or English. The German version of these general terms and conditions is authoritative.
§ 4 Prices and payment
(1) The price is the floor area multiplied by the rate per square metre: Basic EUR 1.50, Showcase EUR 2.50, but at least Basic EUR 99, Showcase EUR 149, in each case plus value added tax under paragraph 1b. Before you order, we show you the total price including value added tax. No further costs are incurred; paragraph 3 remains unaffected.
(1a) Customers in the United Kingdom pay in pounds sterling: Basic GBP 1.50 per m² or GBP 0.14 per sq ft, Showcase GBP 2.50 or GBP 0.24, but at least Basic GBP 99, Showcase GBP 149. Customers in other countries outside the EU, the EEA and Switzerland pay in US dollars: Basic USD 1.79 per m² or USD 0.19 per sq ft, Showcase USD 2.99 or USD 0.29, but at least Basic USD 119, Showcase USD 179. The website shows the price list for your region; the price shown before you order applies.
(1b) We charge 19% German value added tax. Businesses in another EU member state that provide a valid VAT ID receive the invoice without value added tax; the recipient accounts for the tax (reverse charge). We check the VAT ID with the European Commission (VIES). For customers outside the EU, our service is not subject to value added tax in Germany; we do not charge German value added tax, and any taxes in the customer's country are borne by the customer. Consumers from countries outside the EU can order where the order form offers their country to consumers; from the United Kingdom, we currently only accept orders from businesses. Your details on country, customer type and VAT ID must be correct; if they are not, we will charge the statutory value added tax afterwards.
(2) The price is the remuneration for creating the tour. This service is fully performed when the link is made available. Making it available for 6 months under § 2 Abs. 4 is included without separate remuneration.
(3) The basis is the living area according to the German Living Space Ordinance (Wohnflächenverordnung, WoFlV) for flats and houses, and the usable area for commercial properties. You state the area when ordering; we determine it from your materials during processing using the same rules. If the determined area differs from your figure by no more than 5%, the ordered price stays the same. If it is more than 5% larger, we charge the entire difference. We only refund if the rooms are actually smaller: for this, we compare your figure with the floor area of all rooms including balconies, loggias and terraces without the partial counting under the WoFlV (for example for sloping ceilings). If this floor area is more than 5% below your figure, we refund the entire difference to it. If the living area is smaller only because of the partial counting, we refund nothing. Example: your exposé states 86 m², the WoFlV results in 78 m² because sloping ceilings and the balcony count only partially; there is no refund in that case. The rate and minimum price of the ordered level of detail and any percentage discount of the order apply. We inform you of the areas and the amount in advance. An additional charge is due when invoiced; we make the tour available as soon as it has been paid.
(4) You receive an invoice by email and in the customer portal and you pay online via our payment service provider Stripe, using the payment methods stated on the website.
(5) We begin processing as soon as your payment has been received. If you are a consumer and have not requested an early start, we also begin only after the withdrawal period has expired (§ 11).
§ 5 Delivery period and queries
(1) We generally make the tour available within 1 working day, and at the latest within 3 working days (working days: Monday to Friday, excluding public holidays in Nordrhein-Westfalen). The period begins once complete materials are available and your payment has been received; if you are a consumer and have not requested an early start, only after the withdrawal period has expired. An additional charge under § 4 (3) may postpone availability until it has been paid.
(2) If materials are missing or information is unclear, we will ask by email or in the customer portal. Processing is suspended until you reply, and the period is extended by the waiting time.
(3) If we do not receive suitable materials within 30 days of a query, either party may withdraw from the contract. We will refund amounts already paid.
(4) The tour is made available once we send you the link by email and it can be accessed in the customer portal.
§ 6 Your materials
(1) You warrant that you are entitled to commission and use the tour for this property, for example as the owner, with the owner’s consent or as an estate agent or architect instructed by the owner, and that you may use the materials for this order, in particular floor plans and photos from listings. We use the materials only for your order and do not publish them.
(2) If you culpably breach this warranty, you shall indemnify us against third-party claims arising from it, including reasonable costs of legal defence.
§ 7 Changes after the tour has been made available
(1) Changes to the tour after it has been made available (reworks) are not included in the price and are excluded in principle.
(2) We implement change requests made after the tour has been made available only on the basis of a separate offer.
(3) Your statutory rights in respect of defects, for consumers under §§ 327 ff. BGB, remain unaffected. Remedying a defect is not a rework within the meaning of paragraph 1.
§ 8 Rights of use
(1) For the duration of availability you receive a simple, non-transferable right to use the tour to present the property, to pass on the link and to embed the tour by iframe. If you are in default of payment, we may block the tour until payment is received.
(2) You do not receive the underlying 3D models and files. Attribution notices for geospatial data in the tour must not be removed.
(3) We may reuse general furniture models and technical parameters that do not relate to a person for other orders; we may not reuse your photographs and textures derived from them. We show your tour as a reference only with your consent.
(4) For images and videos you create with credits (3D renders and photorealistic media) you receive a simple, perpetual, non-transferable right to use them to market the property shown, in particular in exposés, on property portals, on your website, on social media and in advertising. You may crop and resize the media for this purpose. Notices embedded in the file data and the QR code must not be removed or made illegible. Photorealistic media are created with the help of artificial intelligence and show a possible state, not a photograph of the actual property.
§ 9 Defects
(1) The statutory rights in respect of defects apply; for consumers, the provisions on digital products (§§ 327 ff. BGB).
(2) Vis-à-vis traders, claims based on defects become time-barred one year after acceptance. This does not apply to claims for damages under § 10 Abs. 1 or if we have fraudulently concealed a defect.
§ 10 Liability
(1) We have unlimited liability for intent and gross negligence, for injury to life, body or health, under the Produkthaftungsgesetz, and where we have given a guarantee.
(2) In the event of a slightly negligent breach of an essential contractual duty, we are liable only for the foreseeable damage typical of the contract. Essential duties are duties the performance of which makes the performance of the contract possible in the first place and on the observance of which you may regularly rely. Otherwise, liability for slight negligence is excluded.
(3) These rules also apply to our employees and vicarious agents.
§ 11 Right of withdrawal
Consumers have a right of withdrawal. Details are set out in the withdrawal instruction. You may also declare withdrawal via the “Vertrag widerrufen” button on our website.
§ 12 Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer dispute resolution body.
§ 13 Additional services and credits
(1) Credits are a prepaid balance for the additional services offered in the customer portal, for example images and videos from the Studio. The price per credit is displayed in the customer portal. You pay by invoice; we add the credits to your balance after receiving payment.
(2) Credits cannot be refunded or paid out in money. If a service cannot be provided, we return the credits used for that service to your balance.
(3) Consumers' statutory right of withdrawal remains unaffected.
(4) Credit vouchers add the stated number of credits to your balance. These credits have no monetary value, are non-refundable, cannot be paid out and cannot be converted into discounts. Vouchers may be redeemed during the validity period stated on the voucher. Discount vouchers apply only to the price of tour orders.
§ 14 Packages (subscriptions)
(1) A package provides personal account features in the designer and, depending on the package, the video studio and monthly included credits. Tour creation and hosting extensions are separate services. Technical permissions and access rights for each tour also apply. Viewing and trying the designer remain available without a package. Existing one-time account storage purchases and acquired Deluxe rights remain valid.
(2) Before ordering, we show the package, billing interval, scope, net price, VAT and total including VAT. Your confirmed offer applies. By selecting “Order with obligation to pay”, you place a binding order. We confirm the contract and accepted documents by email. Your package starts after payment has been verified. Payment is made through the invoice link; this does not authorise automatic debits. Later catalogue changes do not change the price or scope of an accepted contract.
(3) A monthly subscription runs for 1 service month and renews for 1 service month at a time. You may cancel at any time with effect at the end of the current service month. An annual subscription has a fixed term of 12 months for the price of 10 monthly payments, payable in advance. It renews for 12 months and may be cancelled at the end of the applicable term. There is no partial refund for earlier non-use or cancellation. You may cancel in the portal, by email or without signing in through “Cancel contracts here”. You may withdraw an ordinary cancellation before it takes effect. The right to extraordinary termination remains unaffected.
(4) A service month starts on the date and at the time your package begins. If that day does not exist in a later month, the period ends on that month's last day; subsequent months return to the original day. Dates use Europe/Berlin. At the beginning of each service month you receive the included credits stated in your confirmed offer. They expire at the end of that service month, including with annual payment. Unused included credits are not carried over or paid out. Purchased credits never expire and remain usable after the subscription ends, in particular through the existing individual video order route for your own tours. Your account and saved designs remain readable.
(5) We use valid included credits first, then other expiring balances, then permanent balances. A confirmed reservation remains assigned to its order beyond the period boundary. Credits are non-refundable and cannot be paid out in money, including on cancellation. For technical failures, affected credits are restored according to their source. If the original included balance has expired, a separate compensation balance is valid for 30 days. Technical failures do not count as a new paid version.
(6) An image with a QR code costs 10 credits; a photorealistic shot costs 50 credits. A photorealistic shot includes up to 3 new versions of the same view within 30 days of the first successful result. Every repeat of a photorealistic video costs 20 credits. Statutory rights concerning defects remain unaffected. Rendered and AI-generated media are not photographs of the property.
(7) Discounts on credit purchases and tours depend on the package active when the relevant offer is made and are stored in that offer. Before package discounts, one credit costs EUR 0.10 net. A credit discount reduces the price paid, without increasing the quantity purchased. Tour discounts do not stack with other discounts; the greatest single benefit applies. Hosting extensions receive no package discount. Confirmed purchases and ongoing media orders are not repriced later.
(8) A package change requires a new confirmed offer and takes effect at the next service month for monthly subscriptions or at the end of the term for annual subscriptions. There is no prorated billing. An account may have only one ongoing package. Without payment at the next service start, no new included credits or package features are granted. After 14 days without payment the package is suspended. A payment verified later starts a full new service term from reactivation; no included credits are granted retroactively. Existing documents, data and purchased credits remain accessible.
(9) White-label from Professional applies to newly ordered shots, photographs, videos and QR cards. You confirm your rights to use the uploaded logo. We process and store it to fulfil these orders. Previously delivered media are unaffected by logo or package changes. The tour interface is initially excluded from white-label. QR destinations and required licence notices remain.
(10) At checkout, consumers must expressly request that performance begins before the withdrawal period ends and acknowledge that they lose their right of withdrawal as soon as they use the package. A package cannot be ordered without this consent. We store the statement, text version, checksum, language and timestamp and confirm them with the contract documents by email. Payment alone does not count as use. Businesses do not give this statement. You may also declare withdrawal without signing in through “Withdraw contract”; receipt, identification and effect are processed separately.
(11) Stored contract documents and invoices remain available in the account. Export, deletion and statutory retention follow the general contract and privacy provisions. Ending a package does not delete designs or remove statutory retention duties.
§ 15 Final provisions
(1) German law applies. Consumers retain the protection of the mandatory provisions of the state in which they have their habitual residence.
(2) If you are a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of RS Innovations GmbH; we may also sue at your general place of jurisdiction. For consumers, the statutory places of jurisdiction apply.